1. Cancellation Policy

• • Clients may request to cancel a service before the project commencement. A full refund will be issued for cancellations made before work begins.
  • If the project has already started, cancellation requests will be evaluated based on the work completed. Partial refunds may be provided at our discretion.

2. Refund Policy

• Non-Refundable Services: Due to the nature of our IT services, completed work is non-refundable.
• Partial Refunds: If a project is in progress but not completed, a partial refund may be considered based on the percentage of work done.
• Subscription Refunds: If a subscription service is canceled, no refund will be issued for the ongoing billing cycle.
• Force Majeure: In case of unforeseen circumstances preventing service delivery, refunds may be issued on a case-by-case basis.

3. Payment Processing via Stripe

• All payments are processed securely through Stripe. Refunds, if applicable, will be processed back to the original payment method via Stripe.
• Processing times for refunds depend on Stripe’s policies, which can be found at (https://stripe.com/legal/refunds).
• Any transaction fees charged by Stripe are non-refundable.

4. Dispute Resolution

• If you have concerns regarding our services, please contact us first at [email protected] to resolve the issue.
• If a dispute arises, we will make reasonable efforts to find a mutual resolution before involving third-party dispute mechanisms.

5. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on our website with the updated effective date.

6. Contact Information

If you have any questions about our Cancellation & Refund Policy, please reach out to us at [email protected].