PulseConnect: Bridging the Communication Gap Between Businesses and Customers

Bridging the Communication Gap Between Businesses and Customers

About Project & Category

PulseConnect is a state-of-the-art, easy-to-use business texting platform that ensures improved communication with staff and customers. Our platform fosters flexibility, promotes oversight, and upholds stringent security measures, all while bolstering marketing results and enhancing customer support.

The Challenges

The client sought a user-friendly visual event planner that enabled easy drag & drop actions for SMS broadcast diagrams.
A need for Chatbot features integrated with flow diagrams.
The client desired advanced event analytics for individual occasions.
The client needed a solution to create groups from all contacts based on diverse fields and conditions.
A requirement for real-time management of incoming chats, SMS reporting, and dashboard widgets.
The client wished for a user-friendly calendar to schedule events.
An easy-to-use message-cost calculator was requested for rapid cost estimates.
A seamless card visualizer was required for the billing section.
A method to quickly update and validate contact details, including mobile numbers and countries.
Implementation of role-based access for diverse users.
A solution to cache large amounts of contact data at the browser level to prevent repeated API calls.

The Solution

In response to these challenges, we developed a fully customizable drag & drop flow diagram library, capable of infinite zoom, movement, custom nodes, and other features.
We implemented a practical undo and redo feature to enhance daily usage.
A solution to handle response nodes such as YES/NO, Rating, and Free Text was implemented, with automation for convenience.
We developed a separate screen to display future event timelines for broadcast SMS messages.
A dynamic column query builder was designed for efficient group creation.
For real-time scenarios, we integrated SignalR with ASP.NET Core and Angular technologies.
We crafted a custom calendar library for detailed event planning.
A unique custom slider was designed for different ranges and steps to estimate messaging costs.
A custom credit card detector was built, complete with animations for a fun user experience.
A third-party library was employed to validate mobile numbers.
IdentityServer 4 was used for secure authentication and authorizations.
We used the NGRX Store Angular library to handle large amounts of contact data and reduce API calls

Key Features

Contacts and Groups

Users can create multiple groups using dynamic column queries and add numerous contacts. They can import contacts dynamically using column mapping. These groups and contacts can then be used for sending SMS through chat or event configuration.

Chat Screen

This module allows for group and individual chats, enabling immediate SMS dispatch. Incoming messages are also visible, with the option for users to mark messages for follow up or unread status.

Event Configuration

Users can easily mass-message by configuring event-specific communication. Furthermore, the system allows users to configure recurring events and to respond based on customer interactions.